Payment Policy
1. Payment Requirements
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Full payment is required at the time of checkout unless otherwise agreed.
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We accept the following payment methods:
• Credit / Debit Cards (Visa, Mastercard, Amex)
• Shop Pay
• PayPal
• Other methods as listed on our checkout page.
2. Currency & Pricing
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All prices are listed in GBP (£).
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Prices include VAT where applicable.
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Shipping fees are calculated at checkout and must be paid by the customer unless otherwise stated.
3. Payment Timing
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Payments are processed immediately during checkout.
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For any pre-orders or special orders, a deposit may be required, with the balance due before dispatch.
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If payment isn’t received or cleared, the order will not be processed.
4. Cancellations & Refunds
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Orders cancelled before dispatch are refundable in line with our Refund Policy.
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Once an order has shipped, cancellation is no longer possible.
5. Failed or Returned Payments
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If a payment is declined, your order will be placed on hold until valid payment is provided.
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Any chargebacks or reversed transactions may result in order cancellation and potential recovery of goods already shipped.
6. Security of Payments
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All payments are processed through secure, PCI-compliant payment gateways.
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Padel Co does not store your card details; sensitive information is handled by our trusted processors.
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Fraudulent or unauthorized transactions will be investigated.
7. Invoices & Receipts
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A confirmation email with your receipt will be sent after successful payment.
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If you require a formal invoice for your records, please contact us at sales@padel-co.co.uk
8. Changes to this Policy
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Padel Co may update this Payment & Billing Policy at any time.
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Any updates will take effect immediately upon posting to this page.
Contact Us
Padel Co
Tel: +44 (0)1138 80 50 29
Email: sales@padel-co.co.uk
Address
Unit 25 Moat House Square
Wetherby
Thorpe Arch Estate, Leeds
LS23 7FB
United Kingdom
Business Hours
Monday to Friday, 10:00 AM – 4:00 PM (UK Local Time)
